up to 25% discount off Sherwood Publishing books 

15% off single copies and 25% off multiple copies of any title ordered 

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Dealing with Difficult People

Julie Hay at Wembley Conference Centre - Tapes and Workbook

Tape Set only £24.97 for 4 x 1 hour tapes

Workbook only £11.97

Or order both for only £32.00

and save nearly £5.00

Enjoy Julie’s clear and humourous explanations of what makes people tick- plus a treasure trove of ideas for improving your people skills

To be successful at work and play, we need to be able to deal effectively with our colleagues, customers, managers, junior employees, friends, family, officials, service providers, sales staff, administrators, people trying to influence us... and lots more!

Get four hours worth of tapes or a comprehensive 68 page workbook containing all you need to know to deal with problem people, to understand how to get on someone else’s wavelength, and to build effective relationships

Contents include :

• Dippers (difficult persons) from hell- who they are and why
• Working Styles- why do we clash
• Rapport- how to establish a good connection- easily & skilfully
• Representational Systems - the ways people interpret events
• Spider mapping- brain patterns to understand different points of view
• Personal styles- what communication channels to choose
• BARS to effectiveness- changing our behaviour changes our results
• Discounting- making sure we don’t overlook the obvious
• Emotional control- getting a grip on our own unhelpful emotions
• Circles of Excellence- triggers into feeling effective
• The Secret of the Universe- the importance of strokes
• Windows on the World- why our moods change
• AP3- a simple way of classifying people
• MMM- creating action plans that really lead to action

 

Why not get several copies for your team and

create your own in-house training programme

by working through the activities together